The website was built according to the top task philosophy. The focus is on what the user is looking for and this in the most user-friendly way possible. In order to realise this, it is necessary to start investigating what these top tasks are. This research was carried out by our colleagues at AG Consult. In addition to the top tasks, they were also responsible for the user research and the design of the wireframes and the graphical design of the website.
The main top tasks, according to the survey, were opening hours and services. These were given a prominent place on the homepages of the websites. Furthermore, the structure of the site was built up thematically and according to the needs of the visitors. In short: the site structure was not created from the perspective of the municipality, but from the perspective of the visitor.