As an SLA manager, or "SLM" for short, you are the first point of contact for customers with a maintenance contract. To further support our growth, we are looking for an additional Service Level Manager.
Your main objective is to relieve the customer as much as possible in the daily use of their digital solution. We do everything we can to help customers get the most out of their digital tools. We turn their problem into our problem. And solve it together.
What do we expect from you?
- As an SLM, you are an important link for putting these values into practice. After all, you help build a sustainable partnership with our customers!
- We therefore expect you to enjoy personal contact with our customers. That you can translate their wishes, frustrations and future plans into concrete action by your colleague experts.
- You love variety and have no problem keeping an overview of several customers.
- You strive for continuous improvement in terms of working methods, processes and procedures of the support team.
That is quite something! But we do assure you of a very exciting job with this.
What’s in it for you?
- Exciting customers in Belgium, both public and private sector with several big (international) names ensure varied and exciting projects.
- A bit of everything: we have an experienced team with knowledge of Drupal, Symfony, Laravel, react, docker, public speaking and all kinds of other cool things to develop yourself further.
- A competitive salary, with extensive fringe benefits such as car, laptop, cell phone and more.
- You work with flexible working hours at home, at one of our offices, or occasionally at customers' premises.
- You will be part of one of the most experienced Drupal teams in Belgium.
Do you want to be part of one of the top teams in the BeNeLux? Send your CV using the form below or send your vacancy to firstname.lastname@example.org
We work for a very diverse range of clients and that's where we get our kick out. In every situation, we like to give the appropriate advice and build beautiful solutions for all kinds of sectors.